Unless you have made a special arrangement in advance, our Beef is Vacuum Sealed and Frozen upon delivery or receipt.
Pick-Up at the Farm: For pick-up at our Farm we ensure that beef packaging is intact and beef is fully frozen. Farm Pick-Up Hours are Monday, Wednesday and Friday between 9:00 am and 1:00 pm; or by appointment. From when our product (Beef) is placed in your custody, you have the option of a return or an exchange for 5 days (120 hours). Acceptable reasons for Farm Pick-Up Return/Exchange are – Product Not Needed (Refund – product must be returned with packaging intact and meat still fully frozen); Customer Changed Mind and Wants to Substitute a Different Package or Cut of Beef of Equal Value (Exchange -product must be returned with packaging intact and meat still fully frozen); Product was Not to Customer’s Liking (Refund – please provide reasons and documentation for why refund is requested). For Farm Pick-Up, returns and exchanges must be brought directly to the Farm during Pick-Up Hours.
Remote Pick-Up Locations: If you prefer to receive your order at a Remote Pick-Up Location, your preferred Remote Pick-Up Location must be specified when your order is placed. The website provides Dates and Times when Pick-Up is available at Remote Pick-Up Locations. Customers are responsible for picking up their order/product within the proscribed date/time window at Remote Pick-Up Locations. When delivering meat to a Remote Pick-Up Location, we are unable to store product past the time window specified for pick-up. For this reason, the only Return/Refund option for Remote Pick-Up Location is – Product was Not to Customer’s Liking (Refund – please provide reasons and documentation for why refund is requested).
Shipped Product: Because of Food Safety Regulations, we are unable to accept returns for Shipped Product. Please refer to our Shipping Policy for additional information. For Refunds, customers have 5 days (120 hours) from receipt of your product to request a refund. Acceptable reasons for refund are – Product was Not to Customer’s Liking (Refund – please provide reasons and documentation for why refund is requested).
Return/Refund Policy
Unless you have made a special arrangement in advance, our Beef is Vacuum Sealed and Frozen upon delivery or receipt.
Pick-Up at the Farm: For pick-up at our Farm we ensure that beef packaging is intact and beef is fully frozen. Farm Pick-Up Hours are Monday, Wednesday and Friday between 9:00 am and 1:00 pm; or by appointment. From when our product (Beef) is placed in your custody, you have the option of a return or an exchange for 5 days (120 hours). Acceptable reasons for Farm Pick-Up Return/Exchange are – Product Not Needed (Refund – product must be returned with packaging intact and meat still fully frozen); Customer Changed Mind and Wants to Substitute a Different Package or Cut of Beef of Equal Value (Exchange -product must be returned with packaging intact and meat still fully frozen); Product was Not to Customer’s Liking (Refund – please provide reasons and documentation for why refund is requested). For Farm Pick-Up, returns and exchanges must be brought directly to the Farm during Pick-Up Hours.
Remote Pick-Up Locations: If you prefer to receive your order at a Remote Pick-Up Location, your preferred Remote Pick-Up Location must be specified when your order is placed. The website provides Dates and Times when Pick-Up is available at Remote Pick-Up Locations. Customers are responsible for picking up their order/product within the proscribed date/time window at Remote Pick-Up Locations. When delivering meat to a Remote Pick-Up Location, we are unable to store product past the time window specified for pick-up. For this reason, the only Return/Refund option for Remote Pick-Up Location is – Product was Not to Customer’s Liking (Refund – please provide reasons and documentation for why refund is requested).
Shipped Product: Because of Food Safety Regulations, we are unable to accept returns for Shipped Product. Please refer to our Shipping Policy for additional information. For Refunds, customers have 5 days (120 hours) from receipt of your product to request a refund. Acceptable reasons for refund are – Product was Not to Customer’s Liking (Refund – please provide reasons and documentation for why refund is requested).